ATM Group’s fiscal year 2021 is inserted, for the second year running, in a global scenario characterized by the continuation of the pandemic emergency.
In a year of new complications, the Company has continued in the right direction: firstly from the point of view of the community service, with all the public transportation upgrades and secondly with the reduction of the losses by nearly two-thirds compared with the previous year.
The Company, aware of the urgent necessity to create value for the Shareholder, confirms its full commitment to restoring the Group back to an economic and financial balance, as of the current year. At the same time, we aim to increase the quality levels of all the services offered, to contribute in making Milan an ever more livable and sustainable environment, especially after two years of socio-economic depression.
ATM is deeply committed to this journey thanks to the professionalism and dedication of the more than ten thousand people who work every day at the service of the entire community.
With over 10,000 employees, ATM manages public transport and integrated mobility services in the city of Milan and in 95 municipalities in Lombardy, on a territory that affects over 3.3 million inhabitants.
To be recognized as an excellence at national and international level for the sustainable management of integrated mobility, through a service characterized by the centrality of the consumer, which is technologically advanced, efficient and resilient.
To become a promoter of the change and revival of Milan, of its evolution in a more livable, sustainable, secure and smart city.
Promote the valorisation of its people and assets through the development of new skills and the attraction and growth of talent by promoting a culture open to diversity and inclusion.
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SolidarityBusiness ExpansionCustomer careSustainabilityBelow are the main economic data of the ATM Group taken from the 2021 financial statement.
Below are the main financial indicators of the ATM Group taken from the 2021 financial statement.
In 2021, the ATM Group invested 72.7 million euros in a number of strategic areas.
In conducting its activities, the Group implements multiple engagement initiatives with stakeholders, establishing and maintaining relationships based on principles of transparency, listening and collaboration.
There are multiple channels available to ensure constant interaction between the Group and its employees, in order to analyse and resolve problems of the employees. Among these channels are a whistleblowing channel and boxes to signal SA8000 discrepancies for certified companies.
Multiple round tables ensure continuous discussion and collaboration between ATM Group, the City of Milan and the other PA institutions.
Investor relations are managed through the normal channels, established by the Group for this purpose (e.g. conference call, website, periodic financial reports).
ATM engages with suppliers through normal business relations and the procedures identified by the SA8000 management system.
Every year ATM organizes initiatives to include local communities in corporate activities, stimulating the discussion between the Group and the surrounding area. An example is the ATM Porte Aperte initiative, aimed at showing the community "behind the scenes" of public transport management and shining a spotlight on the people who dedicate themselves to providing the services offered every day.
Clients can interact with the Group by communicating suggestions and complaints through the multiple channels, both physical and digital. ATM monitors the clients’ perception of quality through periodic customer satisfaction surveys and considers these to be an important tool for constantly improving service.
ATM shares its LPT management know-how with the various research centres and universities it collaborates with, through educational partnerships, such as: the "Mobility: Infrastructures & Services" course, taught in collaboration with Politecnico di Milan; lectures and scholarships for the Master "Management of Local Public Transport" of the University of Bicocca; the Master Management of Local Public Transport at the La Sapienza University of Rome. In addition, ATM collaborates with various universities by sponsoring curricular internships and student internships within the company.
ATM engages with the media through press conferences, corporate events and public and institutional meetings.
The engagement of trade union representatives is continuous and is developed through the normal relations with the trade unions present within ATM Group.
The purpose of the materiality matrix is to present the sustainability issues considered most relevant for the ATM Group and its Stakeholders.
Below are the main results of the ATM Group related to human capital, which is represented by the people who offer their contribution to the Group’s activities every day, through their know-how, competence, loyalty and commitment to provide a collaborative climate, aimed at optimizing organizational processes.
Key Account Reimbursement process
Since July 2021 ATM has initiated a new reimbursement process for “Key Account” customers. The process provides for the insertion in total autonomy of the reimbursement request by the customer.
Integration with the Lombardy Region for move-in Area B project
In order to work to adopt more incisive measures for the protection of its territory, ATM as technological partner of the Municipality of Milan has collaborated to realize the integration of the” ZTL” AreaB management platform with what is defined at regional level.
APPS for disabled people
ATM in collaboration with the Municipality of Milan, started a project aimed at integrating THE APP “citizen's file” with a section completely dedicated to users with disability passes, allowing them to obtain on-line permission to stay on the whole territory of the Municipality of Milan and access to all the gates of the traffic zones Limited.
Velostation of Cordusio
In September the new velostation of Cordusio was inaugurated. The initiative is part of a wider project of ATM and the Municipality of Milan, which aims to create an increasingly integrated mobility system, promoting the use of two wheels and public transport for travel.
The ATM Group has the ambitious goal of converting its fleet to electric traction by 2030. This will allow the Group not only to modernize the entire fleet, but also to substantially lower its emissions into the atmosphere.
On April 16, 2021, the Board of Directors of ATM approved the 2021-2025 Strategic Plan that defines the Company’s strategies to face the future post-pandemic with new business models that focus on the expansion of the business perimeter and on innovative services.
ATM, while maintaining sustainability, innovation and the enhancement of people at the center of the company guidelines, is projected on a new phase of development to respond to the challenges of the current and prospective scenario and to the new trends of demand.
These are the main objectives of the Strategic Plan:
The guidelines of environmental sustainability have been confirmed. They envisage – among the priorities – the transition towards a zero-impact fleet by 2030. Electric or hydrogen-powered buses vehicles, will also be managed with new depots deposits, converted or created ad hoc. Thanks to the switch to Fully Electric, ATM will reduce the emission of carbon dioxide into the air by 74 thousand tons per year.
In terms of enhancing the human resources and professionalism of the ATM Group, the 2021-2025 Plan aims to develop new skills and the attraction and growth of new talents. In particular, with the promotion of a culture open to diversity and inclusion, with the specific purpose of improving gender balance, thus progressively increasing the presence of women in a sector that for a long time had a purely male connotation.
ATM certainly aims to consolidate its role as a player of excellence internationally for the management of sustainable public transport and integrated mobility at the centre is the offer of a service based on the needs of the city users, technologically advanced and efficient. An objective that the Company intends to achieve first of all by contributing to the evolution and relaunch of Milan, which it promotes for an increasingly sustainable, safe and smart city.
